Legal & Policies

Everything about using Use Data — our terms, how we handle your data, refunds, and how to reach us.

Terms of Service

Welcome to Use Data. By creating an account or buying data through our platform, you agree to these terms.

1. Who we are

Use Data sells prepaid mobile data bundles for Ghanaian networks (MTN, Telecel and AirtelTigo) and related services. These terms govern your use of our website, storefronts and dashboard.

2. Your account

Provide accurate details when registering and keep your login secure. You are responsible for activity on your account and must be old enough under Ghanaian law to enter a binding contract.

3. Buying data bundles

• The price shown at checkout is the price you pay (plus any payment-gateway fee stated before you confirm).
• You are responsible for entering the correct recipient number. Data sent to a wrong but valid number you provided cannot always be recovered.
• Delivery is usually automatic and near-instant, but times can vary with network conditions.

4. Wallet and payments

Wallet funds may be used to buy bundles and services. Payments are processed by third-party providers (such as Paystack and PaySwitch) via Mobile Money and other supported methods. We do not store your full payment credentials.

5. Agents and subagents

Approved users may operate as agents (resellers) with their own storefront, and may recruit subagents who sell under them. Agents and subagents set their own selling prices above the cost we provide, earn the margin on their sales, and may withdraw earnings subject to review and approval. They are independent operators, responsible for the prices, conduct and customer service of their own stores.

6. Acceptable use

Do not use the platform for fraud, money laundering, resale that breaches network terms, or any unlawful purpose, and do not attempt to disrupt or gain unauthorised access to our systems.

7. Service availability

We aim for reliable, around-the-clock service but do not guarantee uninterrupted availability. Networks, providers or maintenance may cause delays.

8. Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. We are not liable for losses caused by incorrect numbers you supply, network faults, or events beyond our reasonable control.

9. Changes

We may update these terms from time to time. Continued use after changes means you accept the updated terms.

10. Contact

Questions? Reach us on WhatsApp via the support link on your store or the home page.

Privacy Policy

Your privacy matters to us. This policy explains what we collect, why, and how we handle it.

1. Information we collect

• Account details — your name, email address and phone number.
• Transaction data — bundles purchased, recipient numbers, amounts, wallet activity and order status.
• Store data — for agents and subagents, your store name, prices, support contacts and earnings.
• Technical data — basic information your device sends, used to keep the service secure and working.

2. How we use it

• To create and manage your account and deliver the bundles and services you buy.
• To process payments and payouts, and to keep transaction records.
• To provide support, prevent fraud and abuse, and improve the platform.
• To send you service-related messages and notifications.

3. Payments

Payments are handled by third-party processors (such as Paystack and PaySwitch) under their own privacy terms; we receive confirmation and reference details, not your full payment credentials.

4. Sharing

We do not sell your personal information. We share data only with the providers needed to run the service (payment processors, data/bundle providers and infrastructure providers), and where required by law.

5. Data retention

We keep transaction and account records for as long as needed to provide the service and to meet legal, accounting and dispute-resolution requirements.

6. Your choices

You may request access to, correction of, or deletion of your personal data, subject to records we must retain by law. Contact us via WhatsApp support to make a request.

7. Security

We use reasonable measures to protect your data. No system is completely secure, so keep your login details private.

Refund & Cancellation Policy

Because data bundles are delivered digitally and near-instantly, this policy explains when refunds and cancellations apply.

1. Successful deliveries

Once a bundle has been delivered to the number you provided, the sale is complete and generally cannot be refunded. Please double-check the recipient number before paying.

2. Failed or undelivered orders

• If your payment succeeds but the bundle is not delivered, we will re-attempt delivery or refund the amount to your wallet.
• If a payment is taken but no order is created, the amount is refunded to your wallet or reversed by the payment provider.
• Use Track Order with the recipient number to check status before requesting help.

3. Wrong number

Data delivered to a valid number you entered incorrectly usually cannot be recovered. Contact support and we will help where possible, but we cannot guarantee a refund in this case.

4. Wallet balances

Money added to your wallet can be used for future purchases. Wallet top-ups are not automatically refundable to your original payment method except where required by law or where a top-up failed.

5. Agent & subagent withdrawals

Agents and subagents may withdraw available earnings. Withdrawal requests are reviewed and paid out by an administrator, one at a time. Amounts already delivered to customers are not reversible through a withdrawal.

6. How to request help

For a delivery problem or refund query, use the in-app or store WhatsApp support with your recipient number and order reference. We aim to respond promptly.

Contact & About

Use Data helps people across Ghana buy affordable MTN, Telecel and AirtelTigo data bundles quickly, with secure Mobile Money payment and dependable, automated delivery — day and night.

Get in touch

The fastest way to reach us is via the WhatsApp support link on the home page or on the store you bought from. Please include your recipient phone number and any order reference so we can help quickly.

Support hours

Orders are delivered automatically 24/7. Support messages are answered as soon as possible.

For agents & subagents

Running a store on Use Data? For questions about pricing, subagents, earnings or withdrawals, reach us through WhatsApp support.

Legal

See our Terms of Service, Privacy Policy and Refund & Cancellation Policy.